XENIUM | FSG

FINANCIAL SERVICES GUIDE

All relevant legal terms and information required for managing and understanding your legal relationship with our company are revealed on this site for public reference. Prior to opening an account on this website please ensure that you have understood and agreed to all of the legal terms.

We are aware of the importance of adherence to regulations, rules, and operational requirements. We are committed to operating commercial investment activities within the allowed framework of applicable regulations and compliance in a disciplined and responsible manner. Delivering transparency in liquidity and strict financial management of capital and auditing for investors.

PURPOSE AND CONTENTS OF THIS FINANCIAL SERVICES GUIDE (“FSG”)

The purpose of this Financial Services Guide (“FSG”) is to provide you with general information regarding the financial services offered by Xenium Financial Group Ltd. This FSG is intended to assist you in making an informed decision about whether our financial services are right for you. You, the client, should read this FSG in its entirety, in addition to the Terms and Conditions, and all other documents provided to you by Xenium Financial Group Ltd. prior to opening an account. All of these documents, including this FSG are available on our website. This FSG contains information about:

• who we are and how you can contact us;
• what services we are authorised to provide;
• how we are remunerated for these services;
• any (potential) conflicts of interest we may have; and
• our dispute resolution process.

The information contained in this FSG is general information only and has been prepared without considering the Client’s objectives, financial situation or needs. We provide no warranty regarding the suitability for the Client of any of the services described in this FSG.

This FSG was prepared on November 10th, 2022. All information contained in this FSG has been obtained from sources believed to be accurate.

NAME OF THE SERVICE PROVIDER

The Service Provider is Xenium Financial Group Ltd (“Xenium”, “we”, or “us”).

WHO WE ARE AND HOW TO CONTACT US

Xenium Financial Group Ltd is a registered company under the United Kingdom jurisdiction with company number 14480309.

CONTACT DETAILS

Company Name: Xenium Financial Group Ltd
Registered Office Address: 1 Colton Square, Leicester, England, LE1 1QH
Website: https://xenium.space/

NATURE OF ADVICE WARNING

We do not provide client-specific, personal financial advice. We do provide general investment product advice about Xenium products and their underlying markets. In the context of the provision of financial and investment services, general advice can include information or an opinion about the investment products and the markets, but general advice does not include any direct or implied recommendation that the investment products referred to are appropriate to your particular objectives, financial situation or needs. Information we provide, including but not limited to, market updates, research reports, or website content is considered general advice. Before making an investment, or decision based on any information or general advice provided by Xenium, you should obtain professional financial advice.

METHOD OF PROVIDING FINANCIAL SERVICES

If you wish to utilize our services, you may issue us with instructions:

• via the telephone;
• via the Internet (e.g. Live Chat);
• electronically through our website to which you will be granted access; or
• such other method (such as, e-mail) as may be mutually agreed between us.

DOCUMENTATION

Xenium will provide clients with the relevant documentation to facilitate the provision of transactions, including a Client Agreement. We will also provide you with relevant Product Disclosure Statements prior to investing in any products, which contain important information regarding the features, benefits, and fees applicable, and should be read carefully to enable you to make an informed decision prior to investing.

CLIENT MONIES

Monies lodged or deposited with us for investment purposes are not treated as funds belonging to Xenium, but as funds belonging to the client. Client funds are at all times insured by Xenium without risk.

Client funds may be utilized by Xenium for conducting investment activities in order to generate targeted returns.

OUR RECORD-KEEPING OBLIGATIONS

Xenium maintains comprehensive and accurate records of all client transactions.

CONDUCTING INVESTMENT ACTIVITIES

Xenium utilizes its Client’s funds in the cryptocurrency market. Xenium reserves the right to cease using any of these financial instruments or employ the use of other financial instruments that become available to it.

Xenium maintains records of all Client orders and deposits. You will be provided with a confirmation whenever you execute a transaction, such as opening a deposit or investment. These confirmations will be provided to you electronically and are sent automatically to you via email. Additionally, the Client may access their accounts at any time and view the transactions and account balances. It is the Client’s responsibility to review any confirmations or statements to ensure its accuracy and report any discrepancies to us as soon as possible. Confirmations are deemed to be conclusive and binding on you if not objected to in writing within one business day of the transaction being entered.

REMUNERATIONS, FEES AND COSTS

All of Xenium’s employees are paid a salary. In addition to a salary, some employees may receive performance-based, discretionary bonuses. Bonuses are calculated according to several performance factors including the general performance of Xenium.

INVESTMENT AND FINANCING

In order to open an account, you are required to complete an online registration form.

Clients who hold an active investment on the platform are distributed with a fixed rate return periodically and the actual return of which varies for each investment product. The return is calculated based on the face value of the invested amount.

Clients are not allowed to terminate an active investment ahead of time.

Xenium reserves the right to alter the investment terms of an investment product or suspend an investment product without prior notice.

Xenium will provide all clients, via the company’s website, with access to both daily and historical statements allowing you to check your open investments, account balances, and profits confirmations. Should you have any queries relating to your statements we encourage you to contact us.

We recommend that you consult your financial adviser or obtain other independent advice before proceeding with the products offered by Xenium. Xenium does not and will not give your personal financial advice.

REFERRAL COMMISSIONS

The commission is paid by Xenium to the introducing party who acquired new Clients to the company using a unique referral link provided by Xenium. Such commission is calculated based on the transaction conducted by the Client. The introducing party is subject to a commission of 3% for a direct referral and 1% for an indirect referral. All commissions are paid instantly at the time the Client makes an investment on https://xenium.pro/.

FURTHER INFORMATION

By using or continuing to use our services, you agree that:

• All fees and charges received by us as described in this FSG (other than third-party fees and charges) are a benefit given to us by you, in exchange for the market dealing services provided by us.
• We do not charge volume-based or asset-based fees for any advice we provide. You understand, consent to, authorize and direct us to charge you in this way
• If you have any questions regarding the particulars of our remuneration, fees, or costs, you may contact Xenium before any financial services identified in this FSG are provided.

DISPUTE RESOLUTION

A preliminary investigation of any disputes will be conducted by Xenium. Xenium wants to know about any problems or concerns you may have with our services so we can take steps to resolve the issue. We have internal dispute resolution procedures to resolve complaints from clients. Any complaints or concerns should be advised to us by e-mail. These should be directed to the Complaints Manager of Xenium ([email protected]). Xenium will provide acknowledgment of receipt of written complaints within 3 business days and seek to resolve and respond to complaints within 30 business days of receipt.

Should you feel dissatisfied with the outcome, you have the right to engage legal counsel.

PRIVACY

We are committed to protecting your privacy. We have systems and processes in place which safeguard against the unauthorized use or disclosure of your personal information.

We may disclose your personal information to external parties for the purposes of execution, clearing, and settlement of transactions, or to those who act on our behalf in the operation of our business or in connection with the transactions to be undertaken. Such external parties are required and committed to protecting your privacy.

We may contact you from time to time with promotional and marketing material via phone, email, and mail. If at any time you do not wish to receive marketing material, please contact us and we will remove you from our contact list.

Please contact us via e-mail at sup if you have any concerns or questions.